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When telephone support or remote system diagnostics cannot solve an immediate problem, emergency on-site assistance may be necessary. With the SureService Emergency On-Site Service module, an experienced field service engineer will be dispatched within 24 hours to your plant on a priority basis. The immediate availability of one of our control
system experts may help you reduce or eliminate downtime
and unplanned outages.
Each contract for Emergency On-Site Service is customized based on your needs, plant performance history, and system configuration. In order to eliminate unplanned costs, SureService personnel work with you to determine a suitable number of emergency site visits for inclusion in the contract.
With emergency visits covered under the fixed contract
fee, the difficulties of budgeting for unplanned maintenance
will be virtually eliminated.
As a SureService customer, you will not only receive priority
field service response, but you also may request the field service
engineer who may be most familiar with your system. In these
instances, we will do our very best to fulfill your personnel
request.
- Emergency on-site service covered under a single, fixed fee
- Priority response of field engineering over non-contract customers
- Assurance that if we can't resolve an issue via telephone support or remote diagnostics, a field engineer will be dispatched to the plant site within 24 hours
- Commitment to fulfill specific personnel requests when
possible and practical
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