Expert Telephone Support

Technical telephone support is available 24 hours a day, seven days a week. A staff of Emerson Process Management Power & Water Solutions Ovation and WDPF control system experts stands ready to help you accurately diagnose system problems, answer your questions or, when necessary, dispatch field engineers to your plant. Our staff of highly trained engineers is armed with an extensive database of system events and corrective actions to get you the help you need as quickly and efficiently as possible. SmartProcess users can also utilize expert telephone support to speak with our process optimization software experts.

• 24-hour support, seven days a week
  
  
• Customer response center staff dedicated exclusively to hotline response
  
  
• Hotline staffed by control system experts that support our field engineering personnel
  
  
• Staff has immediate access to company-wide resources to help troubleshoot even the most complex problems remotely
  
  
• Extensive database of system events and corrective actions helps provide quick, accurate assessment of problems

• Wastewater treatment plant saves over $5 million by migrating to Ovation

• Ovation migration saved Xcel Energy $2.4 million and reduces startup by 4 days

• Ovation helps Pagbilao power plant increase reliability by more than 1%

Security Assessment
Increase your security awareness with your critical plant assets with a security assessment.

SureService
With SureService’s wide array of targeted modules, you can customize the type of services that best suit your needs.

• Expert Telephone Support
• Scheduled Onsite Service
• Emergency Onsite Service
• Internet Information Access
• Remote System Diagnostics
• Component Coverage
• Classic System Component Coverage

Ovation Evergreen
The Evergreen program allows you to avoid costly and time consuming major system retrofits or upgrades.

Web-Enabled Support
Online support offers a fast, safe opportunity for customers to optimize maintenance strategies and keep control technology operating at peak levels.

Spares and Repairs
A comprehensive package of repair and exchange services accommodates the varying needs and delivery requirements of all of our customers.

Migration Strategies
Leading migration programs enable our customers to retain as much of their existing investment as possible.