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The SureService
Scheduled On-Site Service program is designed to help you keep
your control system running at peak performance. With this SureService module, you can ensure that critical clean-up, backup and maintenance services are performed regularly. Our field engineering experts can help implement changes or assist during outages or normal operations, or even help you prepare for planned outages. And, our experts can perform accumulated maintenance tasks on your control system without diverting essential staff manpower from other important tasks.
During each of site visit, our engineers will resolve pre-identified issues, backup software, inspect the integrity of network communications, perform file clean-up, implement minor control and graphics changes at your direction, and perform other necessary maintenance tasks.
To
ensure consistency, the same field engineer may be dispatched
for each scheduled visit, and your request for the field engineer
most familiar with your system honored if possible.
For users of SmartProcess optimization software, an experienced engineer can be scheduled for periodic tuning of the optimization software to accommodate seasonal or operational variations in optimization requirements.
- Comprehensive preventive maintenance service, including
backups, data highway health inspection and troubleshooting,
file clean-up, minor control and graphics changes at the
direction of the customer, and other necessary services
- One field service engineer may perform all scheduled
on-site services throughout the year to ensure continuity
- Priority to request the field engineer most familiar
with your system
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